by Elizabeth Kampf Zappos’ best move, Gallup’s research suggests, might be to replace bad managers with great ones. Online retailer Zappos recently announced that it will eliminate the traditional manager role throughout the company to flatten its hierarchical chain of command. Zappos is morphing into a “holacracy” — an organizational structure intended to eradicate bureaucracy…
by Ryan Darby and Sean Williams Neglecting the mobile storefront creates a serious risk to the customer experience. This article is part of a weeklong series analyzing how mobile technology is affecting politics, business, and well-being.See more articles on Gallup.com With the release of the first iPhone in 2007, a new customer purchasing channel was…
by Jeff Burger Engaged healthcare workers are better able to establish an emotional connection with patients and their families. This article is the fourth in a series that provides insights and solutions about the critical issues healthcare leaders confront. The healthcare industry is becoming increasingly consumer-driven. Consumer-controlled health plans such as Health Savings Accounts (HSAs), Health Reimbursement Arrangements (HRAs),…
by Sangeeta Bharadwaj Badal, Ph.D. Adapted from Entrepreneurial StrengthsFinder (Gallup Press, September 2014) Highly talented entrepreneurs exhibit behaviors that are markedly different from those of their less talented peers. What separates successful business owners from less successful ones? What are the traits and behaviors that drive an individual to start, sustain, and grow a successful company? Do…